DPNR should take and use "Customer Service Pledge"
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I don't know whether the Motor Vehicles Department took the Customer Service Pledge, which seems to be aimed at tourists, but I was delighted with my experience there in June getting my car inspected.
When I paid at the window, I was delighted to tell the lady who waited on me that I had been there only 1 hour and 10 minutes.
Much to my surprise, she said, "It shouldn't have taken that long!"
Wow! How refreshing to have a government agency that primarily serves the residents of St. Thomas be efficient and polite. We need to be kind and efficient for everyone, not just the tourists.
For the many who asked me about our 10-month wait for our first permit from the Department of Planning and Natural Resources, here is the rest of that story. When my husband and I finally received the first permit, we were told that we could dig by hand and that the second permit would be forthcoming. That was the earth-moving permit to allow heavy equipment on the property,
The terracing of our steep front yard by hand commenced. The day it was finished, the second permit was issued.
DPNR, you have to do better than this!
Thank goodness, I do not anticipate having to deal with you again, but many others do. For the sake of home owners and contractors, please be more efficient and for heaven's sake, keep track of paperwork. We had to resubmit all our paperwork because you "lost" it between our first and second permit applications.
- Dena Langdon, St. Thomas
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